Before reading these Terms and Conditions we would like to stress that Rendit values goodwill and great service over the formalities of your legal rights as a consumer or business so we will always try to help out the best we can. We hope that you find these Terms & Conditions to be more generous then those offered through your basic legal rights. Please click here for a great article by the consumer advice organisation "Which," that explains your rights in detail. We would ask all customers to pay particular attention to their advice on items deemed as perishable or those that have a use by date set by the manufacturer. Bagged or bottled cements, plasters, liquids, etc all have a use by date and are classed as perishable under UK law which is why our Terms & Conditions state that we cannot accept returns of those products due the risk of product deterioration once they have left our warehouse.
1. About Us
The website www.rendit.co.uk is owned and operated by:
VAT number 642 7778 06
Registered in England 2960488
Tel: 01302 884385
Fax: 01302 885498
If you need to contact us, please use the details above.
2. Making a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order, we will contact you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive contact from us confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01302 884385.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering on our Website
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, or Delta/Connect.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and Value Added Tax at the current rate is shown in the basket.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.7 Once your order is complete, we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Back ordered goods will normally be dispatched from our suppliers within 1-21 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver stocked goods within 1-2 working days of dispatch, depending on your selected shipping option. Goods indicated as out of stock at time of order will be placed on back order and delivered once in stock within 1-2 working days of dispatch, depending on your selected shipping option. Orders are not part dispatched, if any part of your order is out of stock the order will not be dispatched until all items are in stock.
4.3 Your order may arrive in more than one delivery
4.4 We can deliver our products anywhere in the UK mainland. Unfortunately, we do not deliver to the Channel Islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver the goods to the premises you specify on your order. As a minimum, someone must be contactable via the contact details provided when placing your order to accept delivery but it is preferable for someone to be available to physically sign for the goods. Deliveries are normally made between 8:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended or do not make yourself available to physically accept the goods.
4.6 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
4.7 The packaging is only designed to provide temporary protection for transportation purposes and should not be depended on to provide any kind of protection of the goods once delivered. The goods should always be stored as per manufacturer recommendation. Disposal of packing materials is your responsibility.
4.8 After a failed delivery attempt (or if no one is available to accept an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge. Some couriers may also choose to deliver to a local collection point if they cannot deliver to you for any reason.
4.9 Rendit Ltd does not accept liability for shortages or damage to deliveries unless the Customer notifies Rendit Ltd of the shortage or damage in writing, which includes photographic evidence of all damages within 7 days of receipt of the delivery.
4.10 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.11 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.12 If the goods are lost in transit, please let us know promptly.
4.13 Parcel deliveries are made to a ground floor entrance only and pallet deliveries are roadside drop only, the driver has the right to exercise their own discretion if any further delivery requirements are requested. All deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
4.14 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage, or the default of our suppliers. We will try to put things right as soon as possible however we cannot be responsible where this causes a delay or failure in delivering your goods.
4.15 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.16 The Customer must accept the goods when they are ready for delivery. Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
5. Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Consumer Contracts Regulations, or the following goods which are exempt from the right to cancel:
* Items which have been personalized or modified to your specification, including any made to order products.
* Out of stock items as they are factory made to order.
* Items which are perishable and have a manufacturer described use by date. PLEASE NOTE: ANY PRODUCT ON OUR WEBSITE THAT IS PACKAGED IN EITHER A BAG OR A BOTTLE SHOULD BE CONSIDERED PERISHABLE AND THEREFORE NOT RETURNABLE.
5.2 You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please phone, e-mail, fax or write to us. Our telephone number is 01302 884385 or our standard cancellation form can be downloaded from here.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the goods within 14 days of you notifying us of your intention to cancel, complete with the original packaging. You must ensure that the goods are packaged adequately to protect against damage. You are responsible for return postage costs.
5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty.
5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7 We will refund all monies paid to us by you including any basic costs of postage / carriage within 14 days of our receipt of returned goods, less any costs due under this contract. We will not refund any extra costs paid for enhanced shipping services such as Next Day / AM delivery which are sold in addition to our basic shipping options.
5.8 Business customers, or customers exempt from the Consumer Contracts Regulations may not cancel an order without our mutual agreement.
5.9 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem within 7 days of the problem occurring. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
6.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 Renders should be cleaned in accordance with their care and maintenance instructions.
6.7 Unapplied renders should be stored in accordance with manufacturer instructions.
6.8 If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
6.9 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.10 We are unable to guarantee an exact colour match due to the nature of the product.
6.11 The manufacturing process and materials used in the production of renders means that we are unable to guarantee that the colour will always be consistent across differing batches. This is not a manufacturing fault and should be viewed as an expected trait of the product.
6.12 Damaged bags containing cement-based products are a reasonably common occurrence during production and transit. Small accidental movements of pallet moving machinery can easily cause the occasional rip and tear of the very fragile paper or plastic they are made of. If you have any damaged bags on delivery, please take photographic images all damages so we can estimate losses. We will only estimate losses from the evidence you provide, and no assumptions will be made with regards any claimed losses which not shown in your provided photographic evidence. Cement bags are not airtight, so the quality of the product contained does not depend on the integrity of the bags in which they are contained to maintain usability. We will therefore look to replace or refund any losses of material from the damaged bags, not the bags in their entirety.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for incorrect, missing or damaged items must be made within 2 days of delivery. Pictorial evidence of damages must also be provided.
9. Credit Account Customers
9.1 Credit account customers agree to adhere to the Rendit Credit Account Terms & Conditions.
9.2 Credit will not be granted until the application has been fully completed and signed off by Rendit Ltd directors.
9.3 Customers holding approved credit account facilities with the company will be required to settle their accounts on or before the 28th of the month following the month of invoice. Failure to comply with these terms and conditions may result in the withdrawal of credit facilities and any sums outstanding will become payable, in full, immediately upon notice. The customer will also lose benefit of any previously agreed discounts of special terms.
9.4 The company reserves the right to withdraw credit facilities and demand immediate payment of all monies outstanding at their discretion.
9.5 Where credit terms are exceeded, we reserve the right to charge interest per month at a rate of 1% on outstanding balance.
9.6 If legal proceedings are issued all legal costs will be payable by the customer and will be invoiced. If a Debt Collection Agency is instructed all costs will be payable by the customer to the Agency.
9.7 Special order and perishable items cannot be returned for credit.
9.8 Goods correctly supplied will only be accepted for return at the discretion of the management, in which case a handling charge of 15% will be applied.
9.9 In the event of short delivery or any other grievance, the company should be notified within seven days from date of invoice/delivery. Failure to do so will result in the claim being dismissed.
9.10 All goods remain the property of Rendit Ltd until payment is received in full.
9.11 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. Invoices should still be paid on schedule for goods that are subjected to a manufacturer warranty claim as failure to do so will result in immediate account closure and instruction of a debt collection agency.
9.12 It is the customers responsibility to ensure that they comply with the terms and conditions of any manufacturer warranties.
9.13 Payment can be made by BACS into the following account. Rendit Ltd. Sort Code 60 08 46 Account No 76714462.
WEBSITE DISCLAIMER for www.rendit.co.uk
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1. USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website if you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. VISITOR CONDUCT
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
4. LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect, or consequential loss.
6. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Colours shown on this website can vary from one product range to another (even if the name of the colour is the same) and may not be accurately displayed on your computer screen. You can order free colour swatches so that you can see exactly what your chosen colour looks like before ordering.