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Delivery FAQs


Q.) What's the latest time I can order for next working day delivery?

A.) Our cutoff for same day dispatch of orders is currently 1pm, orders placed after this time will not be processed for dispatch until the next working day. For example, if you select "Next Working Day Delivery," during checkout and order before 1pm on a Monday we will process the order on the same day and schedule delivery for Tuesday. If you order after 1pm on a Monday the order will be processed on Tuesday for delivery on the following Wednesday. Subject to stock availability.

Q.) What does it mean when the stock status of an item is showing as "Not in Stock. (Pre-order today, ETA XX Days.)?"

Popular items may sell out quickly and temporarily be on back order with our suppliers. Some items on the website we simply do not stock at all! This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses or stock will be ordered as customer orders are received. Pre-ordering an item is a worry-free way to ensure that you will be first in line for the new inventory and that the items which you ordered will be sent out to you as soon as we receive it!

  • Items you order in addition to the pre-ordered item(s) will be held back.
  • The pre-ordered and held back items in any order will automatically ship out as soon as we receive the item(s) in the order which they were placed.
  • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the pre-ordered item. We will take care of it for you from here on out!
  • We will do our best to estimate when pre-ordered items are expected to ship, and post this information on your emailed order confirmation. This is only an estimation, subject to change, and shipping dates are not guaranteed.

Q.) Does everything on the website have next day delivery available?

A.)  For items to be delivered next day they must be showing as enough quantities of all the required items in stock at time of order. Items that are showing to be "Not in stock. (Pre-order today, ETA XX Days.)" or those that do not have enough available quantities to fulfil your order will be back ordered from the manufacturer and delivered the day after they arrive into stock if the next day delivery option is selected. Most products do show estimated manufacturer back order lead times in their product description, be sure to check those! We will not part deliver orders without prior agreement or until all pre-ordered items are in stock. Orders placed after 1pm will not be processed for dispatch until the next working day.

We also have an economy 2 day shipping option which follows the same principles as above.

Q.) Do you deliver on weekends?

A.) No, we are closed on a weekends and bank holidays. Online orders placed during this time will not be processed for dispatch until the next working day.

Q.) Will all my items be delivered at once?

A.) This depends on what you order. A standard pallet size is strictly 1.2m x 1.0m for third party pallet couriers so if you order palletised items such as bags of render or large liquid drums along with long items that cannot fit within the constraints of the pallet such as beads that are 2.5m long then we will send them seperately with a specialised courier. It should not be expected that these deliveries will be at the same time in this case.

The only exception to this is if you live within an approximately 100 mile radius of Doncaster and we decide to schedule your delivery on our own lorries. If this is the case then everything will be delivered together. 

Q.) Are your deliveries ever late?

A.) Ok, we need to be honest, we're not perfect, no business who delivers is, or ever can be. Our lorries and couriers all drive on the same roads as everyone else and have the same problems we all have as motorists. To put it simply, no one can guarantee a 100% delivery success rate, ever. Ours is around 96-98% which should be considered excellent. This does mean there's always a small risk of unforeseen delays affecting your delivery hence why we strongly recommend that you do not book labour for the installation of any goods until they have successfully arrived and have been checked.

Q.) A small amount of material has fallen out of the bags onto the floor which needs cleaning up is this normal?

A.) Yes, this is normal. Most cement bags have the material blown into them at the factory via a filling hole at the top of the bag. Small amounts of material can get trapped in the filling hole and then fall out during transport. The filling hole itself is also not completely air tight which adds to the issue. The manufacturers of these particular types of products would consider this to be an expected behaviour so they do not consider this to be a fault when this happens.

Q.) If I order using your 2 Working Day Economy Delivery Service what day will it be delivered?

A.) As previously mentioned, our daily cutoff for same day dispatch of in stock orders is 1pm if ordered on a weekday. We do not dispatch on weekends or bank holidays. If you order before 1pm on a weekday the expected delivery days will be as follows:

Order Monday deliver Wednesday.
Order Tuesday deliver Thursday.
Order Wednesday deliver Friday.
Order Thursday deliver Monday.
Order Friday deliver Tuesday.
Order Saturday deliver Wednesday. 
Order Sunday deliver Wednesday.

For in any in stock orders placed after 1pm please add an extra working day to the expected delivery day.

Q.) I need the delivery putting round the back of my house, the delivery driver will do as I ask, right?

A.) It is impossible for any company in the UK who is offering a heavyside delivery service to get insurance and therefore a legally valid risk assessment for any part of their vehicle or equipment to cross the threshold of privately owned property. With this in mind, all UK heavyside deliveries when following the letter of the law are officially kerbside delivery only regardless of what offloading equipment is available to the driver. (Pallet Movers, Hiab Cranes, or Moffet Forklifts.) It does not matter what the method of offload is, the rules around insurance and H&S risk assessments are the same.

Saying that, whilst not obliged to, most drivers when met with a friendly face and a bit of help will do their best to leave the pallets somewhere a bit more convenient than the roadside if they feel it is completely safe for both themselves and yourself to do so. It needs to be understood that it's entirely at their discretion as their job is at stake for any decisions they make.

Q.) Can I refuse delivery?

A.) If the items being delivered are perishable, (Anything with a manufacturer described use by date. It can be safely assumed anything we supply that is packaged in a bag or a bottle is perishable.) these are not covered by Consumer Contract Regulations and therefore any cost of bringing the refused delivery back to us along with a restocking fee of around 10% will be deducted from any refund. We advise that if you need to cancel an order of perishable items please do so before goods are dispatched and we will be happy to do so with a full refund, with no questions asked. Items that aren't perishable can be refused as normal but if you could cancel before dispatching your order this would be helpful for us.

Q.) If I don't use any of the render I've ordered will you pick it up for a refund?

Unfortunately, all render products (As well as plasters, cements, etc.) have a use by date and the quality of them can deteriorate very quickly if incorrectly stored so they are classed as a perishable product. We are unable to accept returns of any of these type of products as we cannot guarantee the quality of returned product for the next customer and there's lots at stake! This is standard policy across most UK builders merchants and is specifically covered under UK legislation. Any items on the website that are supplied in either bagged or bottled packaging should be considered perishable. Please read the Terms & Conditions for full information. We have no problems taking returns any another of the non perishable products we sell, such as tools, etc, provided they are unused.

Q.) Where are your terms and conditions?

 A.) Our terms and conditions can be found at this link:

We would love it if you could read them because even though this link is available on every page of our website, no one ever seems to and our sales team have to answer a lot of customer questions that are covered by this page.