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Shipping & Returns

Shipping & Returns

Standard Shipping

All non stocked K Rend and Parex factory render orders are usually delivered 3-8 working days after ordering into our depot and will then be despatched from our depot onto the customer unless otherwise stated. The goods will be delivered on up to 40 bag pallets (1000kg max.) and a tail lift will be provided. We will try to provide an accurate as possible delivery time, and you must be available to take delivery as redelivery charges will apply, if you are unsure please contact us. Orders for tools and accessories will be delivered via parcel carrier where a signature will be required. Please provide your telephone number as we will not ship any orders until we have contacted you to discuss offloading requirements, if we are unable to contact you we will refund the order. We advise that render works are not booked to commence until after the delivery is received and checked by you. Rendit does not take any responsibility for any costs where unforeseen delivery issues may cause your delivery to be delayed due to this recommendation. Factory shipping is only available for deliveries in the UK mainland (excluding Scottish highlands and islands) for deliveries outside this area please contact us.

Next Day / 48 Hour Economy Deliveries

We have a limited range of renders in stock available for next day or 48 hour economy shipping, this will only apply to renders ordered from our website where sufficient stock was displayed at the point of ordering. Please note, orders placed on a weekend will be shipped the next working day as per the shipping option selected. K Rend and Parex shipping pricing is calculated on a weight basis at checkout. If you require a pre 12am delivery please ensure to select the option in your basket before proceeding to checkout. Only items that show to be in stock qualify for next day delivery please ensure all items in your basket are ordered from stock before proceeding to checkout if you need a next day service. Re-delivery charges will apply if there is no-one available to receive and sign for the delivery. We advise that render works are not booked to commence until after the delivery is received and checked by you. Rendit does not take any responsibility for any costs where unforeseen delivery issues may cause your delivery to be delayed due to this recommendation. Next day / 48 hour economy shipping is only available for deliveries in the UK mainland. (Excludes Scottish highlands and UK islands.) 

Returns

Private Customers: We will be happy to accept cancellations as per Consumer Contracts Regulations but responsibility for any return shipping costs will be with the customer. We can only accept returns provided that the goods are kept in reasonable condition. To protect other customers we cannot accept returns of goods that are perishable or have a use by date. Pallets are sealed in clear plastic to enable inspection of the goods by the customer. It should be noted that due to the weight and bulk of renders return shipping can be expensive so it would be advisible to avoid returns if at all possible. We will contact you before shipping your order (We won't ship until we contact you.) and we will be happy to refund any incorrect/unwanted orders at this point.

Business Customers: We are unable to accept returns of any kind for business orders but we won't ship the order until we have contacted you and we would be happy to refund any unwanted/incorrect orders before shipping.

Damaged / Missing / Incorrect Items

Where possible, please check all deliveries for damaged or missing / incorrect items and report them to the delivery driver and contact us as soon as possible. Bags which contain renders are not airtight so any small rips or tears in the fragile paper skin of the bags does not diminish the product as long as the contents are still contained within them. If we are given enough notice we will aim to have any replacements needed on site by midday the next working next day if possible. Our pickers take pictures of all orders before they leave us and our lorry loading bays are covered by CCTV from all angles so we can usually spot if we have made any errors by checking our internal systems. Thankfully issues are rare but still, we're only human!

 Shipping FAQS

1. How much does pallet shipping cost?

Shipping cost is calculated on a weight basis during checkout, we've tried to keep this as economical as possible with various delivery options available. You will be given opportunity during checkout to fully review your order including all costs before you are asked to make payment.

2. Will the delivery driver put the goods exactly where I want them?

This is strictly down to the descretion of the driver and something we have no control over. Insurance companies generally do not provide cover for any heavy hauliers to leave the public highway to enter non-commercial residential private property so they tend to be only insured to drop goods at the roadside only. The Road Hauliers Association also strongly advise their drivers against entering non-commercial residential private property too. Saying that, if the ground is suitable hard standing and if the driver has willing help at the delivery point then the pallets can generally be safely manouvered into a good place well away from the roadside with a little bit of teamwork.

3. Does someone need to be present to sign for the delivery?

Short answer is yes, particularly for bulky palletised goods. Re-delivery charges will apply if there's no one available to sign for a palletised delivery. We do authorise smaller packages to be left in a safe place or with a neighbour in exceptional circumstances but would like to avoid this if at all possible.

4. Can I change my delivery address?

There is no problem changing delivery address before the goods have been dispatched. If the address is changed after dispatch we may have to apply a redirect charge depending on where the new address is as we may have to re-route the delivery through other transport depots.

5. Can I refuse delivery?

We would appreciate it if this situation could be avoided at all costs and if you have any issues accepting delivery please let us know as soon as possible, we can work most problems given a little bit of chance. Cement based renders are classed as perishable products so they are not covered under Consumer Contracts Regulations. We therefore reserve the right recover any costs involved with getting delivery refused perishable goods back to us. All other non-perishable items are covered under Consumer Contracts Regulations as normal.